Privacy Policy

This is the privacy policy of Fleet Street Publications Limited. It was last updated on 28th September 2007. If we change our privacy policy, we will notify you of those changes here.

Links to other sites

Our website may include hyperlinks to other websites that are not operated or controlled by us. This policy only applies to our website and we are not responsible for the content or the privacy practises of third party websites.

Consent

When you sign up for a free email service we store your email address along with any other information you provide. This information may include, but is not limited to, details such as your name and email address. By signing up to a free email service, or subscribing for a service or product, you agree to the collection, storage and processing of your information in the manner set out in this policy.

Data Use

We use the information we collect from you to process orders, identify personal preferences and match your needs with relevant products and services. If you have signed up for a free email service, we use the information you provide to send the email to you.

In addition, we use the information for internal administration and analysis. We use it to personalise your visits to our website and to help us develop the design and layout of the website to ensure that it is as useful and enjoyable as possible.

Unless you have opted not to receive offers, we also use your information to send you offers by email from us, and by post from us and other carefully selected outside companies. We do not give, rent or sell your email address to outside companies. Should you wish to unsubscribe at any time, instructions on how to do so are included with every email.

Data capture and processing

The data you provide is captured and processed on our behalf by our parent company, Agora Inc. Agora Inc is based in Baltimore in the United States. The US has no comprehensive data protection law, however Agora Inc. offers the same levels of protection for your information, including the security of the database on which your information is stored and the privacy of your information, that we offer in United Kingdom.

We will only disclose your data to other third parties, if we are compelled to do so for legal or regulatory purposes.

Cookies

'Cookies' are text files which are sent via your browser to your computer and stored on your hard disk, so that specific details about your visit to a website can be recorded, retrieved and analysed by the site during subsequent visits. Cookies in themselves do not identify individual users of sites, just the computer used.

Our website uses cookies to collect anonymous data so that we can improve the quality and performance of the website. Personal information is not stored in these cookies. Information voluntarily entered by visitors on the product order form pages will be processed as outlined above.

Right to data

You have the right to ask us for a copy of the personal information we hold about you, and to correct any inaccuracies in that information.

If you have any queries regarding this privacy statement, please contact customer services by email at cservice@f-s-p.co.uk.

Complaints Process

Set out below are the procedures we, Fleet Street Publications, follow when we receive a complaint about products and services provided by us, where those products are regulated by the Financial Services Authority (Regulated Complaints). If a Regulated Complaint is not resolved, a complainant may be entitled to refer it to the Financial Ombudsman Service.

For the purposes of these procedures, a complaint is any oral or written expression of dissatisfaction, whether justified or not, from or on behalf of a person about our provision of, or failure to provide, one of our regulated products or services.

How we handle and seek to resolve Regulated Complaints

When a complaint has been received we will send the complainant a written acknowledgement confirming we have received the complaint and that we are dealing with it. We will then:

• investigate the complaint;
• assess, taking into account all relevant factors:
  • the subject matter of the complaint;
  • whether the complaint should be upheld; and
  • what remedial action or redress (or both) may be appropriate.
• offer redress or remedial action if we decide it is appropriate and explain to the complainant our assessment of the complaint, our decision on it and any offer or remedial action or redress.

We aim to resolve complaints at the earliest possible opportunity. If the complaint, or the issues raised by it, is straightforward, we aim to resolve the complaint by close of business on the business day following receipt. If we haven't resolved the complaint by close of business the next day, we will keep the complainant informed of the progress of the measures being taken to resolve the complaint.

By the end of eight weeks after receipt of the complaint we will send the complainant a copy of the Financial Ombudsman Service's leaflet and a response which:

• explains why we are not in a position to make a final response, but we will indicate when you can expect to receive a final response; or
• is a final response which offers the complainant redress or remedial action; or
• is a final response which rejects the complaint, giving reasons for doing so.

At this stage, if the complainant remains dissatisfied with our response, they may refer their complaint to the Financial Ombudsman Service. If they do wish to refer their complaint, they must do so within six months.

The six month time limit within which a complainant must refer a complaint to the Financial Ombudsman Service begins at the date when the final response is sent by us.